No matter where I am they find me. Mean old men that is. I got ambushed twice at work by these nasty men. How does it happen? Do I have a sticker across my for head saying "Men 60 years+ please feel free to yell at me when I have done nothing wrong and have been civil the whole entire time." Seriously now?!
The first attack happened Friday night at work. I am a hostess at a local restaurant and Friday nights are always busy. It was about a 20-25 minute wait. This cute old man comes up and ask to be seated (he was a party of 3). I tell him what the wait is and he gives me this disbelieving look. I tell him that it might be shorter than that so don't go to far. Now we have call ahead seating which means that people call into the restaurant and put their name on the wait list. A bunch of call aheads show up and we bring them in as soon as we can. I go and call the name that is before the little old man and he comes up to me while I'm bring in the party i had just called and told me to take his name off of the list. I say ok and apologize for the wait ( it had only been about 15-20 min tops so it wasnt as if he had been waiting for a half an hour). then his friend comes up to me and verbally attacks me saying that we took in parties that came in after them right away. those people were the call aheads. I tried to explain that to him but all he did was cut me off and yelled "DON'T GIVE ME THAT BOLOGNA!" He didn't give me a chance to apologize either. he just started yelling at me again and then stormed off. People walking by (the restaurant is in the mall) were shaking their heads and saying he shouldn't have yelled at you like that.
Then last night (Saturday) the same thing happened again! This time the man was at in his mid sixties. He had a party of six. The other hostess asked if they thought they can fit into a big booth (it can fit six people but it is a little snug). The woman, who I assumed was his wife, said "No, we won't fit there we want a table.", in this nasty tone. The other hostess asked me how long they would have to wait and I told her an approximately hour. I said that because we had a party of eighteen arriving in about ten minutes and there was another big party in front of them that would not fit into a booth.
If looks could kill I would be six feet under. The man asked what about that table over there. I told him about the party of eighteen and he gave me a death look as well. I asked if they would like to wait and both of them said no very very curtly. I had explained the hour wait to the party of six a party of three came up and asked how long the wait was and I said 10-20 minutes, not even. There were tables that could fit a party of four or less. If we could have pushed tables together for the party or six we would have but there were no empty tables next to one another. The party of six was livid, mainly the man.
The man came over and asked for the manager. I said that I would go and get him. Not ten minutes earlier a little girl, who couldn't have been more than two, was found wandering in front of the restaurant. The manager was checking the men's room to see if the child's parent was in there, when the man asked for him. At the time I did not know that the manager was looking for the parents, so I wasn't going to go storming into the men's room just to get the manager while he was in the bathroom. I went back up front and gave the man the managers card and told him that the manager was busy at the moment and that if he liked he could call to talk to him.
The man stared me down and said "You call THIS customer service."
I responded by saying that I would go and check if the manager was done and that I would be back in a minute. The manager had come out of the bathroom and I explained to him the situation. The manager went up to the man and said that the wait may not be an hour long because if the other big party did not show up or if the party of eighteen did not show up we could get them in and if they liked we could give them some drinks while they waited. The man was just as nasty to the manager as he was to me.
It is just ridiculous .